Inbound Contact Center
A Smart Number can be used as a singular direct number or as a central number, which further diverts calls to the agents of the contact center. In case of inbound calls, the calls are connected to the IVRS and are processed with all the features of the service such as:
Automatic Call Distributions: To manage calls based on priorities to ensure most critical queries are responded to first.
Call Recording and Playback: To enable highest quality of service and authenticity of information shared by agents with the customer.
Whisper and Barge-In: Allows supervisors and managers to listen in on a call and recommend action to agents or interact with the callers.
Dynamic Screen Pop: Enable agents to view, update and track caller information with help of screen pop ups that offer clear information.